Policies & Shipping

All Products

We are all uniquely beautiful, and like us, no cut of wood is exactly the same. At Engrained, we love the one-of-a-kind character in the materials we use; knots, grain and variation in each piece help us create products with their own unique beauty as well. Our team maintains the highest quality standards and detail oriented mindset to ensure your order is handcrafted with accuracy, quality and care.

Engrained has sole ownership of any and all designs we create. We reserve the right to share and/or sell any and all designs we create, including custom designs, on our website and social media pages. 

Please take care to proof read all custom creations. We are not responsible for spelling, inaccurate information or mistakes on any user-customizable product.  

Commissioned Orders

Click here to contact us about special orders. We love working one-on-one with our customers to meet unique needs and creative visions. Please provide as many details as possible to ensure we surpass your expectations!

Proofs are generally processed within 5 business days of submitting a special order request. Should our team have any questions about your request, we will contact you through email.  

Processing Time

SEEDS - Ready-to-ship products usually ship the next business day. During times of high order volume, please allow up to 72 hours for these products to be processed before shipping.

ROOTS - Our customizable products are hand crafted and require up to 2 weeks to ship from our studio. We will keep you updated with shipping notifications and expected delivery. Rush orders are available upon request with an additional expedite-charge. 

BRANCHES - For requests regarding commissioned pieces or projects; a designer will contact you as soon as possible, however please allow 5 business days for processing and proof turnaround. Production times for commissioned pieces vary with the complexity and detail of the project. A production time estimate will be shared with the proof and price quote. 

If a rush is needed to meet a unique deadline, please indicate this date in your request. Our team will do everything we can to deliver and meet your schedule, however in some instances an optional rush-charge may apply. All charges will be shared prior to purchase.

LEAVES - Our seasonal creations are available while supplies last. Please refer to the product page for details about pre ordering, processing times and shipping dates. 

Shipping

All of our products are proudly made in the US and shipped via USPS Priority mail or UPS ground. Shipping times vary by location, generally expect between 2 and 5 days transit for your item to arrive.

Engrained will not be held responsible for undeliverable parcels due to incorrectly provided address details. Please double check to make sure your delivery information is accurate.

In the event an item is damaged during shipping, we will work with you and the selected shipper to make it right, with focus on an expedient turnaround of your replacement order. In the unlikely event of a shipping issue, please contact us.

Returns

We think you’ll love your order, however if there is a manufacturing defect in any of the products we sell, we will make it right with a replacement order.

Ready to ship items may be returned for store credit, however the customer is solely responsible for return shipping costs or damage associated with improperly repackaged items or handling.
We do not offer cash-returns on any of our products but want to ensure you are 100% satisfied with your purchase. If you have any questions or concerns about your order, please message us at contactus@engrainedhome.com

 

Cancellations

For ready-to-ship products, orders must be cancelled the same business day of order placement. All other orders must be cancelled within 24 hours of purchase.